Terms & Conditions

payment policy

• Each quote is valid for 14 days from the date of issue. A 50% non-refundable deposit is required to secure your booking for larger orders and wedding cakes. Full payment is required two weeks before the party.

• Deposit or full payment is required to secure your date; failure to pay or communicate may result in the booking being cancelled. 

• Our current methods of payment are Direct Deposit or Credit Card. Credit incurs a 2.2% surcharge from the bank. We can make arrangements to accept cash, but timelines still apply. 

• Failure to make payments by the due date MAY result in your order being cancelled; please contact us ASAP to discuss any problems/ possible late payment.

cancellation policy

• All requests for cancellation must be made in writing.

• Cancellations with more than 6 weeks notice prior to the agreed completion date will be refunded less a 20% non-refundable fee.

• Less than 4 weeks notice is 50% refundable.

• Less than 2 weeks notice is non-refundable.

design and flavour changes

• Whilst great care is taken to complete your order as specified - factors including but not limited to, weather and availability of supplies may result in design changes. Design changes are at Greenberg & Co Cakes' discretion. All cake designs are subject to artistic license and the customer acknowledges this in placing their order.

• Flavour changes will be accepted up to 2 weeks prior to your event at Greenberg & Co Cakes discretion, and subject to availability.

• Should the design change, Greenberg & Co Cakes will endeavour to accommodate your changes, however, we reserve the right to amend the quote accordingly to reflect the changes required. An administration fee may also be charged if excess time is spent on the redesign.

• Date changes must be submitted in writing and the new date is subject to availability.

• In the event that an agreement not be reached on changes to the revised quote, the normal cancellation procedure is applicable.

administration fee

Please understand that we aim to provide you with a high level of service and want to ensure you have the best possible experience with us. However, excessive emailing, phone calls, extra requests for quotes or design changes may result in an administration fee being charged.

allergies

Greenberg & Co Cakes will not be held responsible for any allergies. We are a 100% vegan business, however, unless it is specified otherwise on your order, all products may contain or come into contact with wheat, nuts, soy, and other allergens.  It is the clients responsibility to inform their guests of any risks and products that are ordered as gluten-free, dairy-free or nut-free as they may still come in to contact with traces as our kitchen is not certified 100% allergen free.

damage & liability

Greenberg & Co Cakes cannot be held responsible for any damage to the cake or products that may be caused after collection or during transportation by the client. Once the cake or products leave Greenberg & Co Cakes' hands the responsibility lies with the client to provide proper storage and safe keeping. The same applies for cakes being delivered by Greenberg & Co Cakes and after delivery the responsibility is transferred onto the clients’ venue.

photo usage

Greenberg & Co Cakes reserve the right to use any photos we take of your creation for any media related activities such as our website, social media or advertising. Please let us know if you would not like your first name to be referenced. 

your consent

By placing a deposit on your order, you agree to the terms and conditions set out above.

changes to our terms and conditions

Greenberg & Co Cakes may change their terms and conditions at any time which become effective once published on our website. It is the client's responsibility to read our terms and conditions before ordering and review our terms and conditions periodically to be aware of any changes.

If at any time you have any questions or concerns, please do not hesitate to contact
Greenberg & Co Cakes via email: greenbergandcocakes@gmail.com